Privacy Policy

At ABKH Solutions Pty Ltd, trading as “Unplugged Moments” (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, including via our website and services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Event Details: Information related to your event, such as date, location, and special instructions.
  • Payment Information: Payment details for processing deposits, balances, and security bonds.
  • Website Usage Information: Information about how you interact with our website, including IP address, browser type, and cookies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide, manage, and coordinate our services for your event.
  • Communication: To contact you regarding bookings, payments, cancellations, or changes to our services.
  • Payment Processing: To process deposits, balances, refunds, and security bond transactions.
  • Website Improvement: To analyse website usage and improve our online services.
  • Compliance: To comply with legal and regulatory obligations.

3. Disclosure of Information

We may share your personal information with:

  • Service Providers: Third-party service providers who assist us with payment processing, website hosting, and other essential business operations.
  • Legal Authorities: If required by law, regulation, or legal proceedings.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You may disable cookies through your browser settings, but doing so may affect the functionality of our website.

6. Your Rights

You have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.
  • Correct Your Information: Request corrections to any inaccurate or outdated personal information.
  • Withdraw Consent: Withdraw your consent for us to process your personal information, where consent is the basis for processing.
  • Delete Your Information: Request the deletion of your personal information, subject to any legal or contractual obligations.

7. Third-Party Links

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy policies.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and where appropriate, we will notify you of significant changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please email us: unpluggedmomentsau@gmail.com